diff --git a/docs/docs/guides/manage/cloud/support.md b/docs/docs/guides/manage/cloud/support.md
index 0c476711a84..f72df7e5b1e 100644
--- a/docs/docs/guides/manage/cloud/support.md
+++ b/docs/docs/guides/manage/cloud/support.md
@@ -9,17 +9,26 @@ We describe our [support services](/docs/legal/service-description/support-servi
 
 ## General
 
-We always recommend first having a look at our [documentation](/docs), [discord chat](https://zitadel.com/chat) and [GitHub repository](https://github.com/zitadel/zitadel)
+We always recommend first having a look at our [documentation](/docs), [discord chat](https://zitadel.com/chat) and [GitHub repository](https://github.com/zitadel/zitadel). You can also ask our AI assistant for help before contacting Support. 
 
 ![Customer Portal General Support](/img/manuals/portal/customer_portal_general_support.png)
 
+![Customer Portal Inkeep Support](/img/manuals/portal/customer_portal_general_support_inkeep.png)
+
 ## Support Request
 
 Create a new support request with the following information:
 - Subject
-- Message
-- Affected instance
+- Detailed description
+- Attachments (Optional)
+- Ticket Priority
+- Ticket Category
+- Hosting
+- Affected Instance (Only for cloud instances)
+- Database Version (Only for self-hosted instances)
 
-This form will generate a prefilled E-Mail you can send directly to our support address.
+![Customer Portal Support](/img/manuals/portal/customer_portal_support.png)
 
-![Customer Portal Support](/img/manuals/portal/customer_portal_support.png)
\ No newline at end of file
+![Customer Portal Support](/img/manuals/portal/customer_portal_support_2.png)
+
+After submitting the form, you will receive a confirmation email, and our team will be in touch with you shortly.
\ No newline at end of file
diff --git a/docs/static/img/manuals/portal/customer_portal_general_support.png b/docs/static/img/manuals/portal/customer_portal_general_support.png
index 8aeb0a1711a..627ae3f8e9f 100644
Binary files a/docs/static/img/manuals/portal/customer_portal_general_support.png and b/docs/static/img/manuals/portal/customer_portal_general_support.png differ
diff --git a/docs/static/img/manuals/portal/customer_portal_general_support_inkeep.png b/docs/static/img/manuals/portal/customer_portal_general_support_inkeep.png
new file mode 100644
index 00000000000..3b567c8c9d1
Binary files /dev/null and b/docs/static/img/manuals/portal/customer_portal_general_support_inkeep.png differ
diff --git a/docs/static/img/manuals/portal/customer_portal_support.png b/docs/static/img/manuals/portal/customer_portal_support.png
index 4a767451fcf..30ac4ce6404 100644
Binary files a/docs/static/img/manuals/portal/customer_portal_support.png and b/docs/static/img/manuals/portal/customer_portal_support.png differ
diff --git a/docs/static/img/manuals/portal/customer_portal_support_2.png b/docs/static/img/manuals/portal/customer_portal_support_2.png
new file mode 100644
index 00000000000..b22bd6ec94f
Binary files /dev/null and b/docs/static/img/manuals/portal/customer_portal_support_2.png differ