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@ -7,13 +7,15 @@ It demonstrates how to fetch some data from the ZITADEL management API.
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At the end of the guide you should have an application able to read the details of your organization.
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If you need any other information about the .NET SDK go to the [documentation](https://zitadel.github.io/zitadel-net/) of the SDK itself.
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If you need any other information about the .NET SDK go to the [documentation](https://github.com/smartive/zitadel-net) of the SDK itself.
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## Prerequisites
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The client [SDK](https://github.com/zitadel/zitadel-net) will handle all necessary OAuth 2.0 requests and send the required headers to the ZITADEL API.
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All that is required, is a service account with an Org Owner (or another role, depending on the needed api requests) role assigned and its key JSON.
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However, we recommend you read the guide on [how to access ZITADEL API](../../guides/integrate/access-zitadel-apis) and the associated guides for a basic knowledge of :
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- [Recommended Authorization Flows](../../guides/integrate/oauth-recommended-flows.md)
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- [Service Users](../../guides/integrate/serviceusers.md)
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@ -27,5 +27,5 @@ For ZITADEL Cloud, we have a rate limiting rule for login paths (login, register
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## Load Testing
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If you would like to conduct load testing of ZITADEL Cloud or a managed instance, you MUST request to do so with a minimum of 2 weeks notice before the test by contacting us at support@zitadel.com.
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If you would like to conduct load testing of ZITADEL Cloud or a managed instance, you MUST request to do so with a minimum of 2 weeks notice before the test by contacting us at [support@zitadel.com](mailto:support@zitadel.com).
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You MUST NOT conduct load testing without prior approval by us. Without prior approval and setup there is a high risk of being flagged by our DDoS solution as malicious traffic. This can have a severe impact on your service quality or result in termination of your agreement.
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@ -124,6 +124,6 @@ Severity Level | Description
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The customer may escalate support requests following the escalation process:
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1. For non-urgent needs, the client may request management escalation within the ticket. A manager will review the request and provide a response within one business day.
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2. For urgent needs, the client may escalate directly by calling +41 43 456 84 69 and emailing to hi@zitadel.com. A manager will review the request and provide response within two business hours.
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2. For urgent needs, the client may escalate directly by calling +41 43 456 84 69 and emailing to [hi@zitadel.com](mailto:hi@zitadel.com). A manager will review the request and provide response within two business hours.
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If we fail to provide a response to the escalation, you will be entitled to service credits. For every 15 minutes exceeding the state objective, 1 day will be added as extension to the current term.
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