From 7e73f7a6cc7b7af8580953d7bf433c312b9aaa2c Mon Sep 17 00:00:00 2001 From: mffap Date: Wed, 10 Jan 2024 11:00:30 +0200 Subject: [PATCH] docs(legal): clarify response time in free plan (#7176) --- docs/docs/legal/service-description/support-services.mdx | 5 ++++- 1 file changed, 4 insertions(+), 1 deletion(-) diff --git a/docs/docs/legal/service-description/support-services.mdx b/docs/docs/legal/service-description/support-services.mdx index 617999d205..58dc648ef2 100644 --- a/docs/docs/legal/service-description/support-services.mdx +++ b/docs/docs/legal/service-description/support-services.mdx @@ -31,7 +31,7 @@ Support features for ZITADEL Cloud subscriptions are as follows: Subscription Plans | Free | Production | Enterprise Cloud --- | --- | --- | --- [Support hours](#support-hours) | Business hours | Business hours | bespoke (up to 24x7) -[Response Time](#slo---initial-response-time) (Severity 1) | Best effort | 48 business hours | bespoke (as low as 30min) +[Response Time](#slo---initial-response-time) (Severity 1) | n/a | 48 business hours | bespoke (as low as 30min) [Community support](#community-support) | yes | yes | yes [Professional support](#professional-support) | no | yes | yes [Enterprise supported features](/docs/support/software-release-cycles-support.md#enterprise-supported) | no | no | yes @@ -101,6 +101,9 @@ If we fail to provide the initial response time objective, you will be entitled Community support for ZITADEL is available on our website, our [public chat](https://zitadel.com/chat), and [GitHub](https://github.com/zitadel/). +We do only guarantee response times to Tickets reported via [professional support](#professional-support) channels only. +If you are an eligible customer, please use Tickets for critical or urgent issues. + #### Professional support - Support is available in English