diff --git a/internal/api/ui/login/password_reset_handler.go b/internal/api/ui/login/password_reset_handler.go
index 90da71d263..c85ca97b74 100644
--- a/internal/api/ui/login/password_reset_handler.go
+++ b/internal/api/ui/login/password_reset_handler.go
@@ -25,6 +25,9 @@ func (l *Login) handlePasswordReset(w http.ResponseWriter, r *http.Request) {
 	}
 	user, err := l.query.GetUser(setContext(r.Context(), authReq.UserOrgID), true, false, loginName)
 	if err != nil {
+		if authReq.LoginPolicy.IgnoreUnknownUsernames && errors.IsNotFound(err) {
+			err = nil
+		}
 		l.renderPasswordResetDone(w, r, authReq, err)
 		return
 	}