From ea71da0d3fff1983aefbcb25d8f506f11183641f Mon Sep 17 00:00:00 2001 From: Federico Coppede Date: Thu, 14 Aug 2025 14:32:30 -0300 Subject: [PATCH] docs (legal): Update urgent support phone number specified in support-services.mdx (#10486) Updated urgent support phone number to **+41 71 560 28 06** Co-authored-by: Maximilian --- docs/docs/legal/service-description/support-services.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/docs/legal/service-description/support-services.mdx b/docs/docs/legal/service-description/support-services.mdx index 58dc648ef2..1da9d41d22 100644 --- a/docs/docs/legal/service-description/support-services.mdx +++ b/docs/docs/legal/service-description/support-services.mdx @@ -252,6 +252,6 @@ Severity Level | Description The customer may escalate support requests following the escalation process: 1. For non-urgent needs, the client may request management escalation within the ticket. A manager will review the request and provide a response within one business day. -2. For urgent needs, the client may escalate directly by calling +41 43 456 84 69 and emailing to [hi@zitadel.com](mailto:hi@zitadel.com). A manager will review the request and provide response within two business hours. +2. For urgent needs, the client may escalate directly by calling +41 71 560 28 06 and emailing to [hi@zitadel.com](mailto:hi@zitadel.com). A manager will review the request and provide response within two business hours. If we fail to provide a response to the escalation, you will be entitled to service credits. For every 15 minutes exceeding the state objective, 1 day will be added as extension to the current term.