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chore(docs): Update trainings, footer, and emails (#3699)
* chore(docs): update trainings * intro * footer * sidebar * file structure * fix sidebar * updated trainings * links from intro * email domain Co-authored-by: Maximilian Panne <mpa@caos.ch>
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docs/docs/guides/trainings/application.md
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docs/docs/guides/trainings/application.md
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---
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title: Application Support Trainings
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---
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## ZITADEL DevOps
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In this session your second level support and operations team will gain an understanding on how to extract relevant information for technical support questions and root cause analysis. We will also present our DevOps best practices and answer your questions.
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**Audience**: 2nd Level Support Staff, Operations
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**Duration**: 0.5 day
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**Topics covered**:
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- Event types
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- Database schemas and compute models
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- Accessing database
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- Validation of tokens
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- Observability (Logs, Errors, Metrics, Tracing)
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- Operations best practices (Deployment, Backup, Networking etc.)
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- Q&A
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## ZITADEL Administrator
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In this hands-on training your employees will get a complete overview of the system and learn how to configure and use ZITADEL. Your support staff will gain the required knowledge to provide user-support, while your solution owners gain an understanding about integration of clients.
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**Audience**: 1st / 2nd Level Support Staff, Solution Owner, QA Manager (optional)
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**Duration**: 0.5 days
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**Topics covered**:
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- IAM Configuration
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- Walk-though all features
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- Users / Manuals
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- APIs
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- Client integration best-practices
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- Q&A
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@ -2,19 +2,28 @@
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title: Introduction
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---
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The following pages describe the recommended training sessions for managing and supporting ZITADEL.
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## ZITADEL Support Services Trainings
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When entering into a support services agreement with us, we recommend the following trainings:
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* [Operations training](supportservice/operations)
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* [Application Support training](supportservice/application)
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* [Recurring training](supportservice/recurring)
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Additionally, you will benefit from sufficient time with a technical account manager in your support plan to clarify questions and get expert advice beyond solving support issues.
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The following pages describe the the trainings provided by ZITADEL. These trainings are intended for onboarding and during the course of a Support Program.
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Training should be held as block-sessions with the relevant staff from your organization.
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## Onboarding Project
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You receive professional onboarding support from our engineers, who help you to setup and configure ZITADEL on your infrastructure.
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Effort required during depends on the complexity of your infrastructure and the overall setup. With a Multi-Zone Setup (excl. Multi-Region). Typically support during this phase requires around 10-25h over 2 weeks. Actual effort is based on time and material.
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## Application Support Trainings
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With the application support trainings we provide the initial knowledge transfer to manage and support ZITADEL. The trainings are held as block-sessions with relevant staff from your organization. Prices are flat-fee, excl. expenses.
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* [ZITADEL DevOps](application#zitadel-devops)
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* [ZITADEL Administrator](application#zitadel-administrator)
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## Recurring Trainings
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While you can benefit from a technical account manager during your term, these trainings are designed to onboard new staff or update staff about larger changes to the platform. Prices are flat-fee, excl. expenses.
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* [ZITADEL Support Refresher](recurring#zitadel-support-refresher)
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* [ZITADEL Support Onboarding](recurring#zitadel-support-onboarding)
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In case you have any questions please [get in touch](https://zitadel.com/contact).
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@ -4,10 +4,10 @@ title: Recurring Trainings
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## ZITADEL Support Refresher
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In this session you can refresh knowledge about existing and gain experience with new features of ZITADEL to keep the quality of your support high. We recommend an one day training per support staff.
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In this session you can refresh knowledge about existing and gain experience with new features of ZITADEL to keep the quality of your support high. We recommend an half day training per support staff.
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**Audience**: 1st / 2nd Level Support Staff, Solution Owner, QA Manager (optional)
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**Duration**: 1 day / support staff
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**Duration**: 0.5 day / support staff
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**Topics covered**:
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@ -16,8 +16,6 @@ In this session you can refresh knowledge about existing and gain experience wit
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* Review of customer feedback
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* Q&A
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**Price**: [Get a quote](https://zitadel.com/contact)
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## ZITADEL Support Onboarding
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In this hands-on training new support staff will get an overview of the system and learn how to configure and use ZITADEL to provide support for users.
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@ -33,5 +31,3 @@ In this hands-on training new support staff will get an overview of the system a
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* Validation of tokens
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* Walk-through key features
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* Q&A
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**Price**: [Get a quote](https://zitadel.com/contact)
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@ -1,40 +0,0 @@
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---
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title: Application Support Trainings
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---
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## ZITADEL Support
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In this session your second level support will gain an understanding on how to extract relevant information for technical support questions and root cause analysis.
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**Audience**: 2nd Level Support Staff
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**Duration**: 0.5 day
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**Topics covered**:
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* Eventsouring & CQRS
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* Event types
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* Compute models
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* Accessing database
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* Logs and Errors
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* Validation of tokens
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* Q&A
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**Price**: [Get a quote](https://zitadel.com/contact)
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## ZITADEL Administrator
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In this hands-on training your employees will get a complete overview of the system and learn how to configure and use ZITADEL. Your support staff will gain the required knowledge to provide user-support, while your solution owners gain an understanding about integration of clients.
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**Audience**: 1st / 2nd Level Support Staff, Solution Owner, QA Manager (optional)
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**Duration**: 1.5 days
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**Topics covered**:
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* IAM Configuration
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* Walk-though all features
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* Users / Manuals
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* APIs
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* Client integration best-practices
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* Q&A
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**Price**: [Get a quote](https://zitadel.com/contact)
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@ -1,63 +0,0 @@
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---
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title: Operations Trainings
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---
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## ORBOS Basics
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In this hands-on training you will gain an understanding about GitOps and ORBOS and learn how to install and manage ORBOS. We will share best practices around installation, management and configuration.
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**Audience**: DevOps Engineer
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**Duration**: 1.5 days
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**Topics covered**:
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* GitOps
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* ORBITER
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* Providers
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* Clusters
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* Components of an ORBOS K8s-cluster
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* BOOM
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* Components and Integration
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* Interaction with the cluster via orbctl
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* Configuration
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* Q&A
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**Price**: [Get a quote](https://zitadel.com/contact)
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## ZITADEL and DB Operator
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In this hands-on training you will gain an in-depth understanding of the ZITADEL and DB Operators with our standard toolset.
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**Audience**: DevOps Engineer
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**Duration**: 1.5 days
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**Topics covered**:
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* ZITADEL Operator
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* Setup-process of ZITADEL
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* Necessary configuration
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* Interaction with the cluster via zitadelctl
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* DB Operator
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* Backups with ORBOS
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* Secure connections
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* Common root cause analysis
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* Q&A
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**Price**: [Get a quote](https://zitadel.com/contact)
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## ORBOS Tooling
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In this training you will learn how to customize tooling or more detailed aspects of the product. This is optional when using our recommended tooling and configuration to operate ZITADEL in standard scenarios.
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**Audience**: DevOps Engineer
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**Duration**: 1.5 days
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**Topics covered**:
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* Metrics
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* Logs
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* Monitoring
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* Alerting
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* Ingress/API-Gateway
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**Price**: [Get a quote](https://zitadel.com/contact)
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@ -23,7 +23,7 @@ Teufener Strasse 19
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9000 St. Gallen
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SWITZERLAND
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Phone: 043 215 27 44
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E-mail: legal@caos.ch
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E-mail: legal@zitadel.com
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## General notes
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@ -60,8 +60,8 @@ Chat Support | Private chat channel between CAOS and Customer that is opened whe
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Phone Support | +41 43 215 27 34
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- ZITADEL Cloud system status, incidents and maintenance windows will be communicated via [our status page](https://status.zitadel.ch).
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- Questions regarding pricing, billing, and invoicing of our services should be addressed to billing@caos.ch.
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- Security related questions and incidents can also be directly addressed to security@caos.ch.
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- Questions regarding pricing, billing, and invoicing of our services should be addressed to billing@zitadel.com
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- Security related questions and incidents can also be directly addressed to security@zitadel.com
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### Technical account manager
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@ -117,6 +117,6 @@ Severity Level | Description
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The customer may escalate support requests following the escalation process:
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1. For non-urgent needs, the client may request management escalation within the ticket. A manager will review the request and provide a response within one business day.
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2. For urgent needs, the client may escalate directly by calling +41 43 456 84 69 and emailing to hi@caos.ch. A manager will review the request and provide response within two business hours.
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2. For urgent needs, the client may escalate directly by calling +41 43 456 84 69 and emailing to hi@zitadel.com. A manager will review the request and provide response within two business hours.
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If we fail to provide a response to the escalation, you will be entitled to service credits. For every 15 minutes exceeding the state objective, 1 day will be added as extension to the current term.
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@ -84,6 +84,10 @@ module.exports = {
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{
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title: "Community",
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items: [
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{
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label: "Chat",
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href: "https://zitadel.com/chat",
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},
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{
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label: "GitHub Discussions",
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href: "https://github.com/zitadel/zitadel/discussions",
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@ -103,11 +107,25 @@ module.exports = {
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],
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},
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{
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title: "Company",
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title: "Legal",
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items: [
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{
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label: "Terms and Conditions",
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href: "/docs/legal/terms-of-service",
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},
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{
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label: "Privacy Policy",
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href: "/docs/legal/privacy-policy",
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},
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],
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},
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{
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title: "About",
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items: [
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{
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label: "Team.",
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href: "https://zitadel.com/team",
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label: "Website",
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href: "https://zitadel.com",
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},
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{
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label: "Contact",
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@ -120,17 +138,10 @@ module.exports = {
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{
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label: "Status",
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href: "https://status.zitadel.ch/",
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},
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{
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label: "Terms and Conditions",
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href: "https://docs.zitadel.com/docs/legal/terms-of-service",
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},
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{
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label: "Privacy Policy",
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href: "https://docs.zitadel.com/docs/legal/privacy-policy",
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},
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}
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],
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},
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],
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copyright: `Copyright © ${new Date().getFullYear()} ZITADEL Docs - Built with Docusaurus.`,
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},
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@ -104,16 +104,8 @@ module.exports = {
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collapsed: true,
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items: [
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"guides/trainings/introduction",
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{
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type: "category",
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label: "Support Service",
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collapsed: true,
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items: [
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"guides/trainings/supportservice/operations",
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"guides/trainings/supportservice/application",
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"guides/trainings/supportservice/recurring",
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],
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},
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"guides/trainings/application",
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"guides/trainings/recurring"
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],
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},
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],
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