zitadel/docs/docs/support/trainings/recurring.md

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title: Recurring Trainings
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## ZITADEL Support Refresher

In this session you can refresh knowledge about existing and gain experience with new features of ZITADEL to keep the quality of your support high. We recommend an half day training per support staff.

**Audience**: 1st / 2nd Level Support Staff, Solution Owner, QA Manager (optional)  
**Duration**: 0.5 day / support staff

**Topics covered**:

* Walk-through new features
* Review of difficult support issues
* Review of customer feedback
* Q&A

## ZITADEL Support Onboarding

In this hands-on training new support staff will get an overview of the system and learn how to configure and use ZITADEL to provide support for users.

**Audience**: 1st / 2nd Level Support Staff, Solution Owner, QA Manager (optional)  
**Duration**: 0.5 days / support staff

**Topics covered**:

* Event types
* Accessing database
* Logs and Errors
* Validation of tokens
* Walk-through key features
* Q&A