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docs(legal): editorial changes (#5828)
* docs(legal): editorial changes * remove from tos
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---
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title: Overview
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---
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import {ListElement, ListWrapper, ICONTYPE} from '../../src/components/list';
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import Column from '../../src/components/column';
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This section contains important agreements, policies and appendices relevant for users of our websites and services.
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All documents will be provided in English language.
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<Column>
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<ListWrapper title="Main documents">
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<ListElement link="/docs/legal/terms-of-service" type={ICONTYPE.POLICY} title="Terms of Service" description="" />
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<ListElement link="/docs/legal/data-processing-agreement" type={ICONTYPE.POLICY} title="Data Processing Agreement" description="" />
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<ListElement link="/docs/legal/privacy-policy" type={ICONTYPE.POLICY} title="Privacy Policy" description="" />
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</ListWrapper>
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<ListWrapper title="Service">
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<ListElement link="/docs/legal/service-level-description" type={ICONTYPE.SERVICE} title="Service Level" description="Service levels offered by ZITADEL Cloud" />
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<ListElement link="/docs/legal/cloud-service-description" type={ICONTYPE.SERVICE} title="Cloud Service" description="Service description and data location" />
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<ListElement link="/docs/legal/terms-of-service-dedicated" type={ICONTYPE.SERVICE} title="Dedicated Instances" description="Terms and Conditions of dedicated Instances" />
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</ListWrapper>
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<ListWrapper title="Annexes">
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<ListElement link="/docs/legal/support-services" type={ICONTYPE.POLICY} title="Support Services" description="Support services offered by ZITADEL and CAOS Ltd." />
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<ListElement link="/docs/legal/acceptable-use-policy" type={ICONTYPE.POLICY} title="Acceptable Use Policy" description="Obligations while using ZITADEL Services" />
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<ListElement link="/docs/legal/rate-limit-policy" type={ICONTYPE.POLICY} title="Rate Limit Policy" description="How ZITADEL will use rate limiting" />
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</ListWrapper>
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</Column>
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@ -1,39 +0,0 @@
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---
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title: Dedicated Instance Terms
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custom_edit_url: null
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---
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## General
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Last revised: June 3, 2022
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### Background
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Within the scope of the Framework Agreement, the Customer may choose to purchase a subscription that requires a dedicated instance of ZITADEL. These additional terms for dedicated instance ("**Dedicated Instance Terms**") apply in addition to the Framework Agreement.
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### Service
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CAOS operates and manages a **Dedicated Instance** of ZITADEL in a private infrastructure environment dedicated for the Customer and provides support services for the Customer according the Purchase Order, these terms, agreed [**Service Level Description**](service-level-description), and [**Support Service Descriptions**](support-services).
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Each Dedicated Instance consists, except agreed otherwise in writing, of a multi-zonal high-availability configuration that guarantees loads up to the specified [rate limits](rate-limit-policy#what-rate-limits-do-apply).
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### Operations
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CAOS will install and manage the Dedicated Instance on infracstructure provided by preferred cloud providers. Costs for infrastructure or cloud providers are not included in the Subscription, if not agreed otherwise in writing.
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You may choose to provide the required infrastructure yourself. You must comply with the requirements and prerequisites outlined in the purchase order.
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You may not modify, maintain or attempt to modify the Dedicated Instance, except with prior instructions by CAOS.
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CAOS will use the same backup strategy as for ZITADEL Cloud (public cloud) services, except otherwise agreed between you and CAOS in writing.
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### Maintenance and Updates
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We will access, modify, and maintain the Dedicated Instance at times solely determined by CAOS (**"Regular Maintenance"**).
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Under certain subscription plans, the Customer may agree a custom frequency and times for changes and updates. CAOS will coordinate the cadence and the changes with the Customer. To guarantee the quality of service, maintenance will occur on regular basis, typically monthly or sooner for security or performance related patches (**"Emergency Maintenance"**), but no longer than on quarterly basis.
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If you fail to permit CAOS to conduct Regular Maintenance for 3 consecutive months or Emergency Maintenance within 5 days of notification, then CAOS will raise this issue with the Customer via Escalation Process. In case the issue is not resolved 5 days after such an escalation, CAOS may terminate the subscription with 30 days prior written notice to Customer. CAOS is not obligated to provide the service according to the terms and SLA, nor is CAOS liable to any security breach or damages after failure to permit Regular Maintenance for 3 consecutive months, or Emergency Maintenance for 5 days after notification.
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### Incidents
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Incidents are handled as documented in the [**Support Service Descriptions**](support-services). If the Customer choose in Purchase Order to provide the required infrastructure, then any incidents related to the infrastructure of the Dedicated Instance have to be resolved through the Customer directly.
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@ -25,10 +25,6 @@ The following policies complement the TOS. When accepting the TOS, you accept th
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* [**Acceptable Use Policy**](acceptable-use-policy) - What we understand as acceptable and fair use of our Services
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* [**Rate Limit Policy**](rate-limit-policy) - How we avoid overloads of our services
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This Agreement is extended with additional terms, in case your Subscription requires a Dedicated Instance. When you enter the Agreement with us, you accept these additional agreements.
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* [**Dedicated Instance Terms**](terms-of-service-dedicated) - How we provide our services for a dedicated instance
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### Alterations
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Any provisions which deviate from these TOS must be agreed in writing between the Customer and us. Such agreements shall take precedence over the TOS outlined in this document.
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@ -195,7 +191,7 @@ Should any provision of these TOS be or become invalid, this shall not affect th
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These TOS shall enter into force as of 15.07.2022.
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Last revised: June 14, 2022
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Last revised: May 12, 2023
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### Amendments
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@ -83,7 +83,7 @@ module.exports = {
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},
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{
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type: "doc",
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docId: "legal/introduction",
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docId: "legal",
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label: "Legal",
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position: "right",
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},
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@ -540,38 +540,50 @@ module.exports = {
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support: [
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],
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legal: [
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"legal/introduction",
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"legal/terms-of-service",
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"legal/data-processing-agreement",
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{
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type: "category",
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label: "Service Description",
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label: "Legal Agreements",
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collapsed: false,
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link: {
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type: "generated-index",
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title: "Legal Agreements",
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slug: "legal",
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description:
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"This section contains important agreements, policies and appendices relevant for users of our websites and services. All documents will be provided in English language.",
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},
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items: [
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"legal/cloud-service-description",
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"legal/service-level-description",
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"legal/support-services",
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],
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},
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{
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type: "category",
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label: "Additional terms",
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collapsed: true,
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items: [
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"legal/terms-support-service",
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"legal/terms-of-service-dedicated",
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],
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},
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{
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type: "category",
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label: "Policies",
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collapsed: false,
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items: [
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"legal/privacy-policy",
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"legal/acceptable-use-policy",
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"legal/rate-limit-policy",
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"legal/vulnerability-disclosure-policy",
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],
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"legal/terms-of-service",
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"legal/data-processing-agreement",
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{
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type: "category",
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label: "Service Description",
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collapsed: false,
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items: [
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"legal/cloud-service-description",
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"legal/service-level-description",
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"legal/support-services",
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],
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},
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{
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type: "category",
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label: "Support Program",
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collapsed: true,
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items: [
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"legal/terms-support-service",
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],
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},
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{
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type: "category",
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label: "Policies",
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collapsed: false,
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items: [
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"legal/privacy-policy",
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"legal/acceptable-use-policy",
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"legal/rate-limit-policy",
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"legal/vulnerability-disclosure-policy",
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],
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},
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]
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},
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],
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};
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