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docs(legal): clarify response time in free plan (#7176)

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docs/docs/legal/service-description/support-services.mdx
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@ -31,7 +31,7 @@ Support features for ZITADEL Cloud subscriptions are as follows:
Subscription Plans | Free | Production | Enterprise Cloud
--- | --- | --- | ---
[Support hours](#support-hours) | Business hours | Business hours | bespoke (up to 24x7)
[Response Time](#slo---initial-response-time) (Severity 1) | Best effort | 48 business hours | bespoke (as low as 30min)
[Response Time](#slo---initial-response-time) (Severity 1) | n/a | 48 business hours | bespoke (as low as 30min)
[Community support](#community-support) | yes | yes | yes
[Professional support](#professional-support) | no | yes | yes
[Enterprise supported features](/docs/support/software-release-cycles-support.md#enterprise-supported) | no | no | yes
@ -101,6 +101,9 @@ If we fail to provide the initial response time objective, you will be entitled
Community support for ZITADEL is available on our website, our [public chat](https://zitadel.com/chat), and [GitHub](https://github.com/zitadel/).
We do only guarantee response times to Tickets reported via [professional support](#professional-support) channels only.
If you are an eligible customer, please use Tickets for critical or urgent issues.
#### Professional support
- Support is available in English