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docs (legal): Update urgent support phone number specified in support-services.mdx (#10486)

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Updated urgent support phone number to **+41 71 560 28 06**

Co-authored-by: Maximilian <mpa@zitadel.com>
This commit is contained in:
Federico Coppede
2025-08-14 14:32:30 -03:00
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parent 86db6f1375
commit ea71da0d3f
1 changed files with 1 additions and 1 deletions
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docs/docs/legal/service-description/support-services.mdx
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@@ -252,6 +252,6 @@ Severity Level | Description
The customer may escalate support requests following the escalation process:
1. For non-urgent needs, the client may request management escalation within the ticket. A manager will review the request and provide a response within one business day.
2. For urgent needs, the client may escalate directly by calling +41 43 456 84 69 and emailing to [hi@zitadel.com](mailto:hi@zitadel.com). A manager will review the request and provide response within two business hours.
2. For urgent needs, the client may escalate directly by calling +41 71 560 28 06 and emailing to [hi@zitadel.com](mailto:hi@zitadel.com). A manager will review the request and provide response within two business hours.
If we fail to provide a response to the escalation, you will be entitled to service credits. For every 15 minutes exceeding the state objective, 1 day will be added as extension to the current term.