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How to ask questions in correct way
gullradriel edited this page 2024-11-30 09:44:37 +01:00
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Tip

Please read the wiki first; it resolves 99% of issues. Think of it as your troubleshooting sidekick.

If your problem isn't documented, ask in our GitHub issues or on our Discord server. To save time, follow these guidelines:

  • Be specific.
  • Provide detailed descriptions.
  • Avoid cross-posting in Discord channels.
  • Use screenshots, not phone camera photos. If you must use a camera, zoom in to avoid moiré patterns.
  • For hardware issues, take clear, well-lit photos.
  • Use markdown syntax for code or error messages.
  • Be gentle and use a polite tone.
  • Avoid unnecessary criticisms.

Examples

Good Question

I have {specific problem}. I followed the {guide}, but it failed at {step}. The error message is {error}. Heres a screenshot. My computer environment is {details}, and my device is {details}. Here are some clear photos that might help.

I did {detailed steps of what you did} and it caused {details of your ploblem}. I followed the {guide}, but it failed at {step}. The error message is {error}. Heres a screenshot. My computer environment is {details}, and my device is {details} with {firmware version}. Here are some clear photos that might help.

Bad Questions

Asking Vaguely

  • Can anyone help me? I need help. Please.
  • Hello, anybody here?
  • Help me!

Too Wide-Ranging

  • How do I write an app for this device?
  • How do I attack/jam/copy/clone {device/station/fob/remote}?

Lacking Detail

  • {Feature} not working.
  • My device is not working, please help.
  • I can't update firmware.
  • I can't receive.
  • I can't transmit.

Easily Googled Questions